5 hot topics of discussion following the launch of Autologyx Catalyst.
So you may have heard that we’ve launched a new platform called Autologyx Catalyst; everyone has been talking about it….. well not everyone obviously.
If you’re a customer then you will have either been part of our pilot group, seen a quick demo or have something in the diary for the coming weeks. For those clients and prospects who are piloting the product, it’s been great to finally get business experts, legal engineers and system configurators into the system and to have a ‘play’.
During our discussions with people, I’ve seen 5 key themes coming through in the last 8 weeks.
1 – Do more with less.
The promise of workflow and automation tools of the past has been that organisations will be able to ‘do more with less’ or ‘shift teams to do more valuable work’. It has been interesting to hear from our group that the ‘do more with less’ theme is coming back to the forefront of people’s minds.
Good friend Ron Friedmann shared a post on Linkedin recently with a link to the article published by law.com titled ‘‘We Will Have to Do More With Less’: Pressures From All Directions to Test Legal Departments in 2023. During our discussions, I have heard experts within organisations say this will be a very prominent theme for many business units in many regions regardless of the industry, staffing through to legal.
"It has been interesting to hear from our group that the ‘do more with less’ theme is coming back to the forefront of people's minds."
2 – Human in the loop.
Wide scale innovation and transformation projects often don’t hit the mark, so how do we build trust in your teams and with the technology you are implementing? Adoption is a key metric to any project where technology is a main component, it is also often very difficult, especially when you are influencing or changing wholesale working practices.
Often the simplest ways are the best for building trust. Make it easy for people to be more open to change by breaking it down into silos and introducing value through automation in phases. Don’t go big bang. Iterate. Build on the successes. The important part of this is to create processes initially that include humans in the loop. Take them on your digital transformation journey, and get them to realise that there are more valuable and interesting jobs that they could be doing for your business.
3 – Customer centricity.
One of the great insights to come from the pilots is renewed value in our customers building productised solutions for their clients. Often, customer engagements come in two forms. Those that have the potential to be delivered using standardised playbooks, resources and models, and those that are more bespoke. Whilst difficult, if you can agree on the standards, focus on commoditising them, making them available to anyone that wants to buy it. With this foundation in place you can then focus on the delivery of more complex and valuable work in the eye of the customer.
What’s interesting to me is that the pilots running right now are split across each of these types of services and solutions. One team member said that ‘standardised work is hard because it requires internal agreement but offers the most value across our entire client base’. Either pathway is great for Autologyx as we see both as legitimate pathways to success.
"One of the great insights to come from the pilots is the renewed value and focus in building productised solutions for customers."
4 – Exciting features.
For those pilot groups and those who have seen the product in demos there are a number of areas of the product that stand out that create a competitive advantage for our customers. Two of these are:
We focus on the data. We encourage customers to think about what data they have, what data they want, how to collect the data, and what to do with it. Only once you have these things in some sort of ‘plan’ can you truly get the business value of any technology you implement.
Process engineering is a vital part of any transformative project. Understanding where you are and where you want to be is critical. Our low-code process modeller is integrated with the object classes and provides a diagrammatic view of the process.
5 – Validation of the use cases.
I have said before in this article that pilot groups are tackling a range of business problems. We see customers focus on three types of solutions.
The first is where you are trying to introduce ‘operational excellence’, solutions aimed internally at your business teams and people. A great example is a legal front door and triage service, matter management across a practice area, information security, and other ticketing solutions.
The second is productization. This is where you build a digital product that is usually public-facing and available to all customers. These are often commercialised and increasingly offered on a subscription SaaS type model to generate recurring revenue. In this instance the technology is often the commodity and the expertise you have placed in the product is the shining light.
The third is where you are building a bespoke services for specific customers. It’s typically a one off, but impossible to deliver without technology and is often high value to the company or firm in question.
It would be great to hear your thoughts on the platform.
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