4 – Exciting features.
For those pilot groups and those who have seen the product in demos there are a number of areas of the product that stand out that create a competitive advantage for our customers. Two of these are:
We focus on the data. We encourage customers to think about what data they have, what data they want, how to collect the data, and what to do with it. Only once you have these things in some sort of ‘plan’ can you truly get the business value of any technology you implement.
Process engineering is a vital part of any transformative project. Understanding where you are and where you want to be is critical. Our low-code process modeller is integrated with the object classes and provides a diagrammatic view of the process.
5 – Validation of the use cases.
I have said before in this article that pilot groups are tackling a range of business problems. We see customers focus on three types of solutions.
The first is where you are trying to introduce ‘operational excellence’, solutions aimed internally at your business teams and people. A great example is a legal front door and triage service, matter management across a practice area, information security, and other ticketing solutions.
The second is productization. This is where you build a digital product that is usually public-facing and available to all customers. These are often commercialised and increasingly offered on a subscription SaaS type model to generate recurring revenue. In this instance the technology is often the commodity and the expertise you have placed in the product is the shining light.
The third is where you are building a bespoke services for specific customers. It’s typically a one off, but impossible to deliver without technology and is often high value to the company or firm in question.
It would be great to hear your thoughts on the platform.
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