Technology has now crossed the line into something at best closely resembling human output in the form of large language model-based AI, and the narrative of what mature legal service delivery might look like has changed overnight. We’re struggling to merge the huge potential of this new capability with yesterday’s picture — how do we integrate this magic box, loosely linked to huge sets of data and able to produce sophisticated outputs based on any variations of a prompt — in other words, something quite like us?
Customer and community feedback has been a core part of how the Autologyx team designs and develops software. A key part of these engagements is our Design for Delight (D4D) sessions, which we held with our community of contacts, including numerous customers and various legal industry professionals, including legal operations managers, innovation managers, legal project managers, and practice solutions people. These sessions provide valuable feedback on the new platform, Autologyx Catalyst, our workflow and process automation solution.