Download this whitepaper and discover three key metrics modern digital enterprises are using to gain a competitive edge and how autologyx® customers are seeing real-world results using intelligent automation.
Customer Experience is the new in thing and it’s entirely unavoidable.
Customer centricity is the hot new topic and its measure no longer falls solely on the Marketing Departments lap! As Jerry Gregoire (Dell CIO) says “Client experience is the new competitive battleground”. Indeed, customer experience is now being seen as a core differentiator when it comes to you and your competition. The challenge facing businesses looking to adopt a ‘customer centric’ approach lies in the blend of customers that are interacting with their products and services, and the individual (sometimes conflicting) expectations of each – how do you personalise the typically impersonal?
Most clients adopt an RPO (Recruitment Process Outsourcing) relationship as it can act as the glue that will link HR with key business initiatives which help establish the best route to market for the exceptional talent needed to make them grow, develop and prosper at a faster rate.
The pressure is on for the RPO to deliver not only from a contractual perspective, but to demonstrate its seamless ability to amalgamate into any organisation, regardless of its discipline, geographical location, skill set, technology suite or ability to accept change.